Frequently Asked Questions

Frequently Asked Questions

How do I place an order?

Choose a product, add it to your cart, enter your delivery details, select an available payment method, and confirm your order.

Is Cash on Delivery available?

Cash on Delivery is supported where enabled at checkout. You can pay in cash when your order is delivered.

How can I track my order?

Use the Track Order page and enter your order details. Registered customers can also view orders from their account dashboard.

Can I cancel an order?

If your order has not yet been processed or dispatched, contact support as soon as possible for assistance.

Can I return a product?

Return eligibility depends on the product condition and Aventra return policy. Please check the return policy page or contact support before sending anything back.

Are product colors exactly the same as images?

We try to show product photos clearly, but slight color differences may appear because of lighting and screen settings.